Auto Reply

When enabled, Auto Reply deactivates the chatbot and sends a predefined message if no response is given within the set Period. Create a Quick Message in Settings and assign it for auto-reply.

Steps to Configure

1. Create a Quick Message
   • Go to Settings → Communication → Quick Messages.
   • Click Add Message to create a new message.
   • Assign a Code/Name for easy identification.
   • Define the message details:

• Define the message details:

  • Basic Info – Add a Title and Description.
  • Format Type – Select Text, Image, Document, Audio, Video, Location, or Template.
  • Content – Enter the actual message body.

• Preview the message and click Create Message.

2. Enable Auto Reply
   • Navigate to Settings → General.
   • Enable the Auto Reply option.
   • Select the duration (number of days) for which Auto Reply should be active.
   • Choose the Quick Message you created from the dropdown.

Once enabled, the system will automatically respond to customers with your predefined Quick Message during the selected period.

Note: Enable this feature only if you do not want the chatbot to auto-respond. It is intended for unattended periods.